Probably not the best welcome message.
Sometimes automated systems fail in the most awkward ways, and this hotel screen is a prime example. Instead of greeting the guest by name or something neutral, the system combined airline data with a guest status in the most unfortunate way imaginable. “Distressed Virgin” is likely a mashup of “Distressed Passenger” and “Virgin Atlantic,” but out of context, it’s hilariously inappropriate—and definitely not the kind of message you’d want flashing across your hotel room TV.
This kind of mistake highlights how blindly trusting automation without proper filtering or human oversight can lead to embarrassing outcomes. What was supposed to be a thoughtful touch ended up being an awkward moment for the guest and a branding hiccup for both the hotel and the airline. A little human proofreading could’ve saved everyone a lot of secondhand embarrassment.
